FREQUENTLY ASKED QUESTIONS

What is your cancelation policy?

PLEASE NOTE: 2024 CANCELATION / REIMBURSEMENT POLICIES

PLEASE NOTE: 2024 CANCELATION POLICIES

1. Customers will receive a full refund or rebooking in the case of a Pink Pineapple cancellation due to weather, hazardous ocean conditions or other unforeseen circumstances.

2. If Pink Pineapple cancels a class due to weather then you will be issued a credit back to your account. We will then send an email asking you to take a look at our schedule and email us a list of 5 dates that would work for you to rebook to. After we check the availability on our end we will email you back with a date that works. We will be holding spots specifically for weather re-bookings. This only applies to lessons canceled by Pink Pineapple.

3. In the event Pink Pineapple cancels for any reason less than halfway through a session (e.g. unsafe weather), participants are eligible for a makeup session at a later date at no charge, pending availability. If we finish more then half of camp and get called off the beach for ( unsafe weather ) that will count as a full day ad we will not be rebooking.

4. If you must cancel or rebook your already booked dates you have until June 15th to do so without being charged a $20 re-booking fee or to receive a full refund.

5. After June 15th any request to rebook an already booked date will be charged a $20 re-booking fee for each booked date you are requesting to rebook.

6. After June 15th cancellations up until 24 hours of scheduled lesson / camp will receive 50% refund.

7. After June 15th if you are requesting to rebook a scheduled date you must do so within 48 hours of the scheduled start time for a $20 rebooking fee. Anything after 48 hours of the scheduled start time will be charged a $40 rebooking fee. This accounts for each booked date you are requesting to rebook.

8. Cancellations within 24 hours of your lesson/ scheduled camp will be charged the full price.

9. No-shows are not eligible for a refund.

10.We are a small 8 week business with limited spots. When you book with us, we are reserving your space and we expect you to adhere to the schedule of your reservation. Thank you for understanding.

What do I need to bring to a surf lesson?

The only thing you need to bring to surf camp or a private lesson is a bathing suit, towel, water, light snack,and sunscreen. We provide everything you need to learn how to surf. Which includes surfboards, leashes, wetsuits, and rashguards.

What is the age limit for surf camp?

The age limit for surf camp is 8-14 years old. If you are younger then 8 or older then 14 we recommend a private lesson.

Can I sign up for just 1 day of surf camp or do I need to sign up for the week?

No matter what you must book your days individually. If you buy a surf camp package ( 3 or 5 days) you still must go back and book your days individually with your voucher code. We do not give the option to sign up for one week at a time. The option is to sign up for days individually.

Do I need to buy a beach badge?

Campers are not required to buy a beach badge. Any parents that would like to be there will be required to buy a beach badge.

What happens if it rains?

We cannot emphasize enough the we are not the "Weather Women". If we need to cancel camp or private lessons due to rain, lightning or rough surf we will give you at least an hour notice before the start time to let you know we are canceling via email and text if you opt in to alow texting from us at checkout.

What if it rains or lightning strikes while I am at camp?

If lightning strikes we are by law forced to leave the beach for 30 minutes before we are let back on by the lifeguards. We will head under the pavilion for safety at the inlet. If we finish more then half of the day then we will not reschdule for another day. That will count as a full day. If we have not finished half of the day then we will reschedule you for another day and you will be issued a credit back to your account. If it rains during your lesson but there is no lightning the lessons will go on! Some of our best lessons have been in the rain! If we have to cancel camp due to the weather while camp is in progress we will notify the parents right away.

Can I bring my own surfboard or wetsuit?

Yes!! Feel free to bring your wetsuit. You may only bring your own surfboard if you have a soft top surfboard. Only soft top boards will be allowed to be used during camp. Safety of the other campers is our #1 priority.

How do I use lesson packages?

PLEASE NOTE: THE DATE YOU PURCHASE A PACKAGE ON JUNE 1st IS NOT A BOOKED DATE. IT IS A RECEIPT ONLY. Packages will be offered on June 1st and they will sell out. Buying a package allows you to book multiple days but you must go back and book them individually after you purchase your package. You will be sent a unique code in your email after you purchase a package that you will be able to use each time you checkout. After you purchase a package you can then go back individually book each day you would like to sign up for using your unique code at checkout to make your balance $0. Buying a package allows you to skip the booking fee for each individual lesson you book. Please email us if you need further help.

What if the waves are too big?

Safety is our number one priority . If the waves are too big or rough and we decide to cancel we will let you know via email an hour before start time. You will then be issued a credit back to your account and we will rebook you for another date.

What if the waves are too small?

Unfortunately, agian we are not the weather woman! We would love to be able to control the ocean so that when you are with us you always have the most ideal conditions. However, that is not always possible. If the ocean is flat or waves are very small, we will have paddle drills, contests and other in water activities as long as possible. Swimming and paddling are fundamental aspects of surfing and will only make you a better surfer and more comfortable in the ocean. Regardless of small conditions, our goal is always to make the best of everyday, be in the water as long as possible and provide the most fun we can for our campers.

Can I buy surf lessons and split it between my friends?

Packages are for a single person only. They cannot be split between friends. Single lessons and single camp days cannot be converted into packages. Also, private lesson, surf camp and private lesson packages/ surf camp packages are not interchangable. You must purchase these separately.

I received an email with a gift card voucher code. How can I use it?

If you have had a cancelled day then we will now be able to issue you a gift card (credit) to use for another day. You can then use your new gift card code at checkout. Gift cards do not expire. You may use them on any item you would like to book that is available. Please enter your gift card code under "gift card" at checkout. If you enter it under voucher it will not work. If we are fully booked you will have to email us to rebook you.

What is the student to staff ratio?

For surf camp the student to staff ratio is 3:1. For private lessons it is 1:1

Can you accomodate children with special needs?

Unfortunatly we cannot accomodate children with special needs. We do not have the equipment and our instructors are not certified to handle special needs children in the ocean.

Can voucher codes be used towards Grom Team?

Voucher codes cannot be used towards Grom Team. Gift cards may be used only.

Can we make up missed dates for Grom Team or be issued a credit?

You will not receive credits for missed days of Grom Team.

Waitlist

You can add yourself to the waitlist for each day you would like to be waitlisted for. Please do not add yourself to the waitlist on June 17th and request multiple days to be waitlisted for. You will only be waitlisted for June 17th. Please add youself for each date you would like to be waitlisted for

Surf Camp & Private Lesson Packages

Packages are not discounted. They allow you to book multiple days waiving the booking fee. They also allow you to have your credits credited back to your account if there are days that need to be canceled. We only allow for a certain amount of packages to be sold. ONce they sell out they are no longer available. We do this because once they sell out it means there are very limited spots left for booking.

Where can I sign the waiver?

The waiver will be emailed to you in your confirmation email. You can also find the "sign my waiver" on the bottom of our home page.