2025 FAQ/ POLICIES
What is your cancelation policy?
NEW 2025 CANCELLATION POLICIES
1.No Refunds for Summer 2025: We will not issue any refunds for canceled dates. Instead, you will receive a credit to your account that will never expire, as long as we remain in business. Please refer to the guidelines below for further details.
2.Rebooking Dates: Should you need to change your reservation, please review our Summer schedule and email us a list of 5 alternative dates in order of preference that work for you. You can include dates marked as fully booked, as we will check for any potential availability. We will then review our schedule and respond with the date that best aligns with our availability.
3.No Show Policy: No-shows are not eligible for a credit back to your account.
4.24-Hour Cancellation Notice: Cancellations made within 24 hours of the start time will not be eligible for a credit back to your account.
5.Emergency Cancellation: If you must cancel within 24 hours due to an emergency, you must provide a doctor's note or other supporting documentation to be eligible for a credit to your account.
Weather-Related Cancellations
1.If Pink Pineapple cancels due to weather: If a class is canceled by Pink Pineapple due to weather conditions, you will receive a credit to your account. We will follow up via email with a request for you to select 5 alternative dates that work for you. After reviewing our schedule, we will get back to you with an available date for rebooking.
2.Unsafe Weather During a Session: If a session is interrupted or canceled halfway through due to unsafe weather, you will receive a credit for that day. However, if more than half of the session is completed before being called off for weather reasons, the session will be considered a full day, and no rebooking will be provided.
Thank you for your understanding and cooperation. We look forward to providing a fun and safe experience for all participants in Summer 2025!
What do I need to bring to a surf lesson?
For surf camp or a private lesson, all you need to bring is:
- A bathing suit
- A towel
- Water
- A light snack
- Sunscreen
We provide everything else you’ll need to learn how to surf, including surfboards, leashes, wetsuits, and rashguards.
What is the age limit for surf camp?
The age range for surf camp is 8 to 14 years old. If your child is younger than 8 or older than 14, we recommend booking a private lesson to ensure the best experience.
Can I sign up for just 1 day of surf camp or do I need to sign up for the week?
You must book your days individually, regardless of whether you purchase a surf camp package (3 or 5 days). Even with a package, you’ll need to go back and select your specific days using your voucher code. We do not offer the option to sign up for the entire week at once. The available option is to book each day separately.
Do I need to buy a beach badge?
Campers do not need to purchase a beach badge. However, parents or guardians who wish to stay on the beach during camp hours will be required to buy a beach badge.
What happens if it rains?
While we can’t predict the weather, we will do our best to keep you informed. If we need to cancel camp or private lessons due to rain, lightning, or rough surf, we will provide at least 1 hour’s notice before the start time. You will be notified via email and text message (if you opted in for texting at checkout).
What if it rains or lightning strikes while I am at camp?
If lightning strikes, we are legally required to leave the beach for 30 minutes before being allowed back on by the lifeguards. For safety, we will move under the pavilion at the inlet during this time.
If we finish more than half of the day, it will count as a full day, and no rescheduling will be provided. If we have not completed half of the day, we will reschedule the session and issue you a credit for the canceled portion of your camp. Rain (No Lightning):
If it rains but there is no lightning, the lesson will continue as planned. Some of our best lessons have happened in the rain, and we always encourage participants to embrace the experience! Weather-Related Cancellations During Camp:
If we have to cancel camp due to weather while the session is in progress, we will notify parents immediately. If the session is cut short, a credit will be issued as outlined above.
Can I bring my own surfboard or wetsuit?
Yes, you are welcome to bring your own wetsuit! You may also bring your own surfboard, but it must be a soft-top surfboard. For safety reasons, only soft-top boards are allowed to be used during camp. The safety of all our campers is our top priority.
How do I use lesson packages?
PLEASE NOTE: The date you purchase a package on June 1st is not a booked date—it’s simply a receipt.
Lesson packages will be available for purchase on June 1st and will sell out quickly. When you buy a package, you are purchasing the ability to book multiple days, but you must go back and book each day individually after your purchase.
Here’s how it works:
- After purchasing a package, you will receive a unique code via email.
- Use this code to book each lesson individually through our booking system.
- When booking, the unique code will make your balance $0 at checkout.
- Buying a package allows you to skip the booking fee for each individual lesson.
If you need any assistance, please don’t hesitate to email us for help.
What if the waves are too big?
Safety is our number one priority. If the waves are too big or conditions are too rough to safely hold a lesson, we will cancel the session. You will be notified via email at least 1 hour before the scheduled start time.
If your lesson is canceled, you will receive a credit to your account, and we will work with you to rebook your session for another date.
What if the waves are too small?
Unfortunately, we can’t control the ocean! While we always aim for the best surf conditions, sometimes the waves are small or the ocean is flat. In these cases, we will adapt by focusing on paddle drills, contests, and other in-water activities to make the most of the day.
Swimming and paddling are essential skills for surfers, and practicing them will only improve your comfort and abilities in the water. Regardless of the conditions, our goal is to always make the best of every session, stay in the water as long as possible, and ensure our campers have a fun and rewarding experience.
Can I buy surf lessons and split it between my friends?
Packages are for single-person use only and cannot be split between friends. Single lessons and camp days cannot be converted into packages. Additionally, private lessons and surf camp packages are not interchangeable and must be purchased separately.
I received an email with a gift card voucher code. How can I use it?
If you had a canceled day, we’ll issue you a gift card (credit) that can be used for rebooking a future session. Here’s how to use your gift card:
- At checkout, enter your gift card code under the "Gift Card" section. (Note: If you enter the code under the "Voucher" section, it will not work.)
- Gift cards do not expire and can be used on any available item you wish to book.
If we are fully booked, please email us, and we’ll help you rebook your session.
What is the student to staff ratio?
- For surf camp, the student to staff ratio is 3:1.
- For private lessons, the ratio is 1:1.
Can you accomodate children with special needs?
Unfortunately, at this time, we are unable to accommodate children with special needs. We do not have the specialized equipment, nor are our instructors certified to provide the appropriate care and supervision for children with special needs in an ocean setting.
We understand this may be disappointing, and we encourage you to reach out to organizations that are specifically equipped to provide the necessary support and resources.
Can voucher codes be used towards Grom Team?
Voucher codes for surf camp or private lessons cannot be used towards Grom Team. However, gift cards may be used for Grom Team bookings.
Can we make up missed dates for Grom Team or be issued a credit?
Unfortunately, credits will not be issued for missed days of Grom Team, and missed dates cannot be made up.
Waitlist
You can add yourself to the waitlist for each individual day you would like to be considered for. Please do not request multiple days for a single date, as you will only be waitlisted for the day you select. If you want to be waitlisted for other dates, please add yourself to the waitlist for each specific day.
Surf Camp & Private Lesson Packages
Packages are not discounted. They allow you to book multiple days while waiving the booking fee for each individual date and provide the option to have your credits returned to your account with a voucher code if any days are canceled.
We only sell a limited number of packages to ensure availability for other bookings. Once they are sold out, they will no longer be available. This is done to maintain limited spots for booking and ensure a great experience for all participants.
Where can I sign the waiver?
The waiver will be included in your confirmation email after booking. Additionally, you can find the "Sign My Waiver" link at the bottom of our Home Page.